Despite higher user and service expectations and escalating service requirements, it’s clear that IT organizations must be vigilant about costs and learn to do more with less.
Infor Application Managed Services eases the burden imposed by the responsibilities of day-to-day and long-term IT operations and maintenance. It provides a single point of contact to oversee management of your enterprise solutions—including customizations—with an emphasis on lowering your total cost of ownership and increasing productivity. As a result, your IT department can concentrate on more strategic initiatives that support your corporate goals.
The result of the extended system check up was excellent. We have identified a number of areas where we can improve our business process and make better use of our Infor applications.
Thomas W. Schmid
Group VP, Head of IS, ABB Management Services Ltd.,
Power Products Division
Infor Application Managed Services provides tailored service-level agreements (SLAs) that support your everyday service requirements, as well as your longer-term application management strategy. We assign a dedicated service level manager to your account whose job is to manage all services related to your Infor solutions, as well as third-party applications, integrations, and customizations. You also get access to a first-line, skilled service desk team who speak your native language. Your SLA covers system help, system control, customization care, and IT management.
Contact us to learn how Infor Application Managed Services will make a difference in your business.
