Customer Relationship Management (CRM)

To make the most of your daily customer interactions -whether on the web, by phone, or via mail-you need customer relationship management solutions. The right solution will help you both keep the customers you have and add new ones; target the right offer to the right customer at the right time; and combine marketing, sales, and service to create a 360º view of your customers. Infor's Customer Relationship Management solutions do just that.

Infor10 CRM Enterprise (Epiphany)

Optimize your customer interactions across multiple business units and channels with the power of Infor10 CRM Enterprise (Epiphany).  Whether your aim is to take better advantage of Interaction Advisor opportunities, conduct smarter outbound marketing campaigns, or increase the effectiveness of your sales and service operations, CRM Enterprise improves the entire process of managing customer relationships at the lowest total cost of ownership.

Inforce (salesforce.com)

Span the entire customer lifecycle with this powerful enterprise solution, which results from a partnership between Infor and salesforce. This partnership combines salesforce.com's CRM applications with Infor's ERP and financial applications to give you:  a 360° view of customer information across the enterprise with Inforce Everywhere; the ability to construct quotes and orders in Salesforce Sales Cloud with Inforce Ordering; and B2B marketing that's readily accessible with Inforce Marketing.